For information and tips about using the new version of the Passage Manager app, please watch the video found at this page: https://passage.groovehq.com/knowledge_base/topics/getting-started-with-the-new-passage-manager-app
To start scanning tickets, open the Passage Manager app on your iOS or Android device and log in with your Passage account email and password. Then, select "Check In" from the options at the bottom of the screen on iOS; on Android click the ≡ icon to expand the options menu, and select "Check In." Tap "Scan" and make sure its box is highlighted orange.
First things first: scanning is related to whatever event, ticket type, and time-slot settings you have selected. Select the event you will be scanning for with the top button on the Check In screen. By default "Any Time" and "Any Ticket Type" will be the settings for the other two buttons. This will allow you to scan for any tickets purchased for that event. If you want to narrow down what will scan successfully, then tap those buttons to select a specific timeslot or a specific ticket type.
Second, there are TWO SCANNING MODES. These can be switched in the app settings. On iOS click the "Settings" icon at the bottom, then select "Scan Mode." On Android click the ≡ to expand the options menu and select "Scanning Options."
X means there are no passes on the scanned ticket that are unused and match the conditions selected (event, ticket type, and time slot).
✓ means ONE available pass has been redeemed for the conditions selected (event, ticket type, and time slot). Tap the screen to continue redeeming passes for the number of customers entering, or until the scan returns a red X.